Russian Railways has established a dedicated support unit to battle the coronavirus and ensure continuity of the rail freight operations. The unit is called Headquarters, and it willprovide operational support to shippers and  coordination to prevent and stop the spread of new coronavirus infections.

Deputy General Director of Russian Railways – Director General at Center of Corporate Transportation Services Aleksey Shilo manages the Operational Headquarters.

Show soidarity

Russian Railways is calling on everyone in the freight transportation market to show maximum solidarity and ensure constructive cooperation to solve transportation problems. It has said to take all possible measures to support and assist small and medium-sized enterprises in their transportation and logistics activities. ‘Each problem that comes up will be promptly addressed individually with feedback, including solutions to resolve the current situation.’

Based on the results of processing all requests in real time, the company will compile a list of quick-response, regulatory, and financial measures for consideration by the relevant authorities. The main tasks of the Headquarters are:

• to provide operational support for participants in the transportation market, as well as the coordination of activities to prevent and stop the spread of new coronavirus infections;
• to consider, approve, and execute applications for freight transportation, as well as ensure the organization and control of payments with Russian Railways customers;
• to minimise the risks of reductions in shipping volumes and other negative effects for shippers.